Canada

Frequently Asked Questions

For your convenience, we've compiled a list of the most common questions that people ask and have provided a direct answer. If you don't see an answer that helps you, we encourage you to use our Search feature available at the top of any of our webpages to find the information you seek.

As always, feel free to contact us at 1-888-FINNING (1-888-346-6464). Our courteous and knowledgeable staff is available 24hrs a day, 7 days a week to answer any questions you might have. Alternatively, visit our contact page to find other ways to get in touch with us.

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General Questions:

Q: What does Finning do?

A: Finning (Canada) is the Canadian subsidiary of Finning International Inc. which is the world's largest Caterpillar dealer. We specialize in the sale and service of Caterpillar equipment and engines. More information can be found here.

Q: What open employment opportunities to do you have?

A: As a growing company, we are in constant need of skilled, experienced and enthusiastic people to help us continue building our success. All of our current open positions are viewable through the employment section of our web site. You'll also find information on Finning (Canada) and how to apply for a job in our employment section.

Q: Where are you located?

A: The head office for Finning (Canada) is located at 16901 109 Avenue Northwest, Edmonton , Alberta. Finning International inc. is located at suite 1000 – 666 Burrard Street, Vancouver, British Columbia.

If you are looking for a branch location, we have a convenient map with all our branch locations available here. Additionally, we have international locations in South America (Chile, Argentina, Bolivia, and Uruguay), and the United Kingdom. Links and information on our international locations can be found here.

Q: What are your branch hours?

A: Our branch hours are typically between 7:30am – 5:00pm local time, however this may vary slightly from branch to branch. To get the specific operating hours of a branch, visit our locations page and contact the branch directly. In the event that the branch is closed, please contact our Customer Support Center (1-888-FINNING) and they will be able to assist you.

Q: I'm looking for donations and/or sponsorships, does Finning (Canada) participate in these types of events? Who can I call for more information?

A: Finning (Canada) takes great pride in contributing to the community and we focus a lot of time and funding into these types of programs. To view our guidelines and criteria for sponsorships and donations and application information, please view our Community Investment section.

Q: How do I find about the latest news and developments for Finning?

A: Visit our News page for current information.

Q: Does Finning have any publications?

A: Absolutely, we have a quarterly called Tracks & Treads and you can view and download current and back issues from here

Q: How do I buy CAT merchandise?

A: Visit Heavydutygear.ca, our online store dedicated to providing our customers the latest CAT branded merchandise and fashions.

Q: I didn't find the answer to my question…what now?

A: This FAQ was created to provide short answers to the most common questions. If you were unable to find a satisfactory answer to your question, we encourage you to use the Search feature at the top of the page, or feel free to contact us through any of the methods available on the contact page.

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Doing Business with Finning

Q: How do I buy parts from Finning?

A: We have a number of convenient methods in which you can purchase parts.

  • Calling or visiting your local branch, available during normal business hours.
  • Calling our Customer Support Center (1-888-FINNING), available 24 hours a day, 7 days a week.
  • Using PartStore, our online parts catalogue and purchasing tool. This is also available 24 hours a day, 7 days a week. More information on how to setup an account can be found here

Q: How do I schedule service?

A: There are a number of methods to inquire about service scheduling. Your Finning representative would be the best contact, however you are welcome to contact your local Finning (Canada) branch or our Customer Support Center (1-888-FINNING) with any service questions you may have.

Q: How do I setup an account with Finning?

A: Getting started is easy, download our electronic credit application form, then you can then either bring in the form to your local branch or call our Credit Call Center at (780) 930 – 4900 during normal business hours (mountain time).

Q: Who can I talk to about my account balance or to get a copy of an invoice?

A: You have a number of options. During regular business hours, you can call your local branch or contact our Credit Call Center at (780) 930 – 4900.

Q: How do I make a Payment?

A: We have a number of convenient methods of Payment:

  • Electronic Payment Options:

    1: Send EFT/ACH payments directly to Finning. Please contact our Call Centre at 1-888-346-6464 for assistance.

    2: Finning is registered as a Bill Payments Receiver at most financial institutions. Similar to paying a utility bill, customers can pay Finning via telephone banking, online web banking, and at ATM’s.

  • Wire Transfer funds to Finning:
    For Wire payment details and instruction please contact our Call Centre at 1-888-346-6464 for assistance.

  • Pre-Authorized Payment Plan option:
    Contact the Credit Department to coordinate Finning rentals and/or deferred Note contracts to be paid precisely on every due date, through a direct bank debit.

  • Mail CHEQUE payments directly to:

    Canadian Funds:
    Finning (Canada)
    Credit Department
    P.O. Box 2405
    Edmonton, AB
    T5J 2S1

    U.S. Funds:
    Finning (Canada)
    Credit Department
    P.O. Box 2405
    Edmonton, AB
    T5J 2S1

Q: What online services do you offer?

A: Finning (Canada) is proud to offer our customers a number of online, self service applications to help make your operations more efficient and doing business with Finning (Canada) more convenient. Here is a brief list of our online service offerings:

  • GMS – Equipment maintenance and management system
  • PartStore – Online parts purchasing
  • SOS – Online fluid sampling and analysis
  • Invoice Viewer – Online invoice and statement viewer
  • Used Parts & Attachments – locate and order used parts & attachments
  • Heavy Duty Gear Store – Finning / CAT merchandise online.
  • SIS – Online CAT partsbooks (availability of this service is subject to conditions).
  • Build & Quote – Configure and send a request for quote on smaller CAT machines
  • Used Equipment – Online used machine catalogue
  • Live Person – Online chat, instant answers to your questions.

More information on all of our online services can be found here

Q: How do I find out what Used Equipment you have for sale?

A: Finning (Canada) has a very large selection of used equipment to meet the demands of nearly any budget and requirement. You have a number of options to find out what we currently have in stock or to discuss equipment solutions.

Q: I didn't find the answer to my question…what now?

A: This FAQ was created to provide short answers to the most common questions. If you were unable to find a satisfactory answer to your question, we encourage you to use the Search feature at the top of the page, or feel free to contact us through any of the methods available on the contact page.

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Technical Website Support:

Q: Which internet web browsers does Finning (Canada) support?

A:While most internet web browsers are able to view Finning (Canada) websites, only the following web browser configuration is officially supported.

For all other internet browser configurations (including portable browsers) your experience may vary.

Q: What security requirements do I need for my web browser?

A:Finning (Canada) offers secured online services which will require you to “login” in order to access them. Our online services can be found here. These specific services have been secured for your privacy and to ensure a safe internet experience. In order to properly access these services, you will need your web browser to have the following enabled.

  • Secure Sockets Layer (SSL) 3.0
  • 128 bit encryption

Most browsers will indicate that a secure and encrypted connection has been established by displaying a locked padlock icon (usually found either in the bottom right hand corner of the browser window or directly next to the address bar).

Q: How do I view PDF documents?

A: Portable Document Format (PDF) is a popular file format for sharing documents and images on the internet. You will need Adobe Acrobat Reader to view PDF documents. Adobe’s Acrobat Reader is available as a free download from their website.

Q: Questions regarding our web site privacy policy?

A: Please refer to our legal notices section.

Q: I didn’t find the answer to my question … what now?

A: This FAQ was created to provide short answers to the most common questions. If you were unable to find a satisfactory answer to your question, we encourage you to use the Search feature at the top of the page, or feel free to contact us through any of the methods available on the contact page.

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