Finning Customers FAQ
Transition period
These questions are all related to our ‘cutover’ period – the short period of time when we will be transitioning from one system to the other.
The parts order number will be in the format: XXMYYYYY. XX will be a two digit branch number (i.e. 40) and YYYYY will be a five digit order number. For example, 40M12345.
We are calling this “progress billing”. To make it easy for our customers, we will accept payment in any of these 3 ways:
- Make one payment against each invoice (two payments in total)
- Make one payment for the total amount, against the first invoice (produced by the old system)
- Make one payment for the total amount, against the second invoice (produced by the new system)
We will include the corresponding old work order number on the new work order and invoice using a field called “Our reference”.
Accounts and Billing
These questions all relate to the management of your account.
In our new system, when an amendment is required on the original invoice (and the original invoice number), a credit note will be raised and applied to the original order. We will no longer cancel invoices.
Parts
These questions all relate to parts transactions.
It depends what your wishes are. The parts salesperson has the ability to control (through a type of customer order) whether items in the order are:
- held and shipped altogether, or
- shipped individually as they become available.
PartStore
These questions all relate to PartStore.
Yes, for those customers that use PartStore Integrated Procurement (B2B), you will receive an order confirmation via your B2B connection. Customers who order parts using the PartStore Web (the website) will receive an email confirmation that the order was received.
Yes, the system will accept multiple uses of the same purchase order number.