Finning Customers
When we make the move to our new ERP system on July 4, adjustments will be made to our paperwork and processes. We will work hard to make the transition as seamless as possible, nevertheless there are several changes that we would like to bring to your attention:
- Changes to the look of our quotes, invoices and statements
Our new system brings new document formats and standards. An insert explaining the new format will be included in the first invoice or statement you receive after we move to our new system.
- Cores
Components will be sold as a finished product and the credit, based on the condition of the core, will go to the customer when the component is returned.
- New customer account numbers
Your new customer number will begin with the prefix CA (Finning Canada’s country code) and be followed by a seven-digit number. We will highlight your new customer number on your first new-look invoice or statement.
- Outstanding Invoices
All unpaid invoices in our current system will be converted into the new system and re-numbered. The first statement you receive will have both the old and new invoice numbers.
- Packing Slips/Delivery Notes
There will no longer be any pricing on packaging slips, but order confirmation documents will be available.
- PartStore Upgrade
There will be several changes to PartStore including the addition of used parts and exchange components. For more information, please go to PartStore eLearning.
- Payment Options
Electronic Funds Transfer (EFT) is fast becoming the most efficient way to pay your invoices. Did you know we accept EFT payments for your invoices? To pay your invoices by EFT simply sign up for our EFT payment option by calling the Finning Credit Department at 1-877-779-2733 or email custaccounts@finning.ca.
- Progress Billing
All active work orders will be progress billed as we shut down our current system and another work order will be created in our new system. This means that you will actually receive two invoices, sent together, for one job. The first invoice will appear on your June statement, but payment will not be due until you receive both invoices.
- Required-by date needed for ordering parts
Every time you place a parts order, you will be asked to indicate the date by which the part is required. This will help us ensure your parts reach you in the fastest, most cost-effective way possible.
- Usage-based service contracts
We are making some minor changes to the contract terms for our customers with usage-based service contracts. Read more...
Visit our frequently asked questions page to see a range of questions you have asked us, along with our answers.
We thank you for your patience as we make this transition, and we appreciate your business. We look forward to serving you in the future.
Should you have questions regarding this or anything else, please contact your Finning representative or call our Customer Support Centre toll-free at 1-888-FINNING (1-888-346-6464).