The Cat Rental Store
The Cat Rental Store are a customer-focused group of rental professionals dedicated to serving the needs of Western Canadian customers. We are a service industry leader providing more than just equipment rentals by striving to be an integral component of our customers' emergency equipment needs as well as partners in asset and inventory management.
Service to us means:
- Focus on the customer, utilizing our skilled and knowledgeable employees.
- Be honest in our dealings.
- Have competitive pricing.
- Provide the product when it is required.
- Be in locations where the product is needed.
- Provide the highest quality product in keeping with the Caterpillar brand promise.
- Provide a full line of products, from hand tools to Caterpillar products less than 120 HP.
- Make dealing with us easy and pleasurable.
This is best summarized in our Customer Guarantee on the back of every rental contract.
Customer Guarantee:
At The Cat Rental Store we believe that our business success depends on providing excellent service and delivering safe, quality products to our valued customer. We will strive to meet the requirements of our customer by managing our operations in a truthful and honest manner. We believe that our integrity and reputation is based on our dedication to serving our customer in the most fair, courteous, safe and efficient way possible.
To show our commitment, The Cat Rental Store will offer 1 day free rental if we a) do not meet our customer guarantee; b) do not deliver our equipment within 1 hour of quoted time; c) deliver equipment that does not work when it arrives.
We have numerous locations throughout BC and Alberta, with our head office in Edmonton, Alberta. We are poised to continue to grow to meet the needs of the region; it is our mandate to serve the construction sector, industrial plant industries and related commercial consumers wherever they are.
Click here to go to The Cat Rental Store web site.